Social Media Tips

Business Essentials #7: How to plan a campaign

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Written by Kylie Lewis

Hello, Winter! This week has certainly brought darker days and colder weather. It’s got me thinking (dreaming) of warmer destinations and sandy beaches. Instead of letting those thoughts of summer weather get the best of me, I’m determined to embrace the chilly months ahead with optimism and energy and use this time indoors to check in and set goals for the new financial year ahead. Which brings me to this month’s business essentials focus – campaign planning.

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If your business is based in retail (or elsewhere) it’s likely you’ve planned and launched a campaign before, even maybe without realising it. There are often two types of campaigns – those based around holidays or specific events (i.e. Christmas, Valentine’s Day, Mother’s Day), and those based around the launch of new products and collections. Both follow a similar structure and both are incredibly important for ensuring your beautiful product or service is met with celebration, excitement and support. I’ve put together a list of all the touchpoints to consider when launching a campaign – with a particular focus on all things digital.

CONSIDER ALL TOUCHPOINTS

WEBSITE
The perfect place to start. Your website and e-commerce store should always reflect your campaign focus.

  • Update home page banners
  • Create campaign specific landing pages (i.e. a special webpage where all the content and product that is part of your new campaign lives in one handy spot for customers to shop and experience)
  • Target SEO keywords and update meta data and keywords if necessary

 
CONTENT
Your content will encompass all your online imagery, blog posts and video content and will drive your social media content also. Think about how all content can be cross promoted through your website, email, blog, social and, if you have a bricks and mortar store, in store.

  • Campaign relevant blog posts
  • Campaign photoshoots (produce imagery to be used for content, social media and web banners)
  • Online catalogue/gift guide
  • Video content
  • Find targeted keywords for SEO & include in website copy, online product copy, blog and social posts

 
EMAIL
Share your exciting new campaign with your entire email database and don’t be afraid to try out targeting different segments of your database based on their purchase behaviour.

  • Create campaign emails/newsletters
  • Launch email to entire database
  • CRM (Email to database segments)
  • Update internal email signature

 
SOCIAL MEDIA
Social media is the perfect place to share your new campaign and for many customers will be the first time they experience it. Update the imagery for all your social channels, and consider unique social content and even social media competitions and giveaways to encourage user-generated content and build brand awareness.

  • Choose specific campaign hashtags
  • Update all social pages with new campaign imagery
  • Create campaign content for social media
  • Consider social media specific competition/giveaway

 
Facebook

  • Update Facebook cover & profile photos
  • Create content for Facebook
  • Create Facebook photo album
  • Consider Facebook paid advertising

 
Google+

  • Update Google+ cover & profile images
  • Create Google+ posts

 
Instagram

  • Update Instagram profile picture
  • Set specific hashtags
  • Create Instagram content
  • Consider Instagram promotion/competition

 
Twitter

  • Update Twitter cover & profile images
  • Create Twitter posts

 
Pinterest

  • Create dedicated campaign Pinterest board
  • Add new images/product pictures to Pinterest
  • Update existing boards
  • Consider Pinterest competition/promotion

 
LinkedIn

  • Update LinkedIn header and profile images
  • Create LinkedIn posts

 
PROMOTIONS
As with social media, consider launching a fun promotion for all fans or a giveaway to members only to build excitement.

  • Members only discount
  • Launch promotion
  • Online giveaway/gift with purchase

 
PR
Make the most of those savvy bloggers out there and look into digital PR by reaching out to fans or personalities who you think would fall in love and be the perfect advocate for your brand. Combine this with traditional PR and support your campaign in every way.

  • Blogger outreach
  • Magazine/newspaper outreach
  • Media Release
  • Consider holding media showings if it’s a large and worthy campaign

 
ONLINE ADVERTISING
For larger campaigns such as Christmas (and even small ones) you might want to consider paying for advertising.

  • Social media – Facebook advertising & promoted posts
  • Google Adwords

 
ONLINE STORE
Don’t forget those smaller but just as significant details such as your online packaging, collateral and shipping fees. Would adding a small gift to all orders brighten your customer’s day and build brand loyalty?

  • Online order inclusions (i.e. gifts, printed catalogues, gift vouchers, thank you cards, gift wrapping)
  • Online packaging (i.e. Christmas inspired boxes, ribbon and tissue paper)
  • Free/special shipping offers

 

SOME OTHER THINGS TO CONSIDER…

Do you have a gorgeous bricks and mortar store that complements your online store? If so, how can your campaign messaging translate to in store visual merchandising and in store collateral. Think about your store windows like you would the homepage of your website – they’re the first point of contact for many visitors walking by and the window into the soul of your campaign.

Consider your shopping bags and in store collateral as you would your online packaging – update these for special campaigns such as Christmas.

Does the campaign include a new collection of products? Consider how the campaign messaging could be used on product packaging. Are you including a social media competition with a specific hashtag? How about adding the hashtag to your product packaging or online packaging for the duration of the campaign?

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Download: Of Kin – Campaign Planning Checklist

There are so many things to consider when launching and organising a campaign and the thought of it all coming together in one seamless and engaging customer experience makes me oh-so-excited. I’ve put together a little checklist that includes these main points so that you can print and tick off when planning and executing your next campaign. Before you know it, Christmas will be on your doorstep and the better organised you are, the more efficient and effective your campaigns will be.

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Download your June monthly planner here: Of Kin – 2015 June Monthly Calendar – Content Kin – landscape

Happy planning kinfolk!

Anything more to add to the list? Let me know what you think and we can continue to add to it together.

Kylie x

P.S Don’t forget to download your June monthly planner too and keep me up to date with how you’re going in this business essentials series! Any learnings you want to share with me?

Related Posts:
Business Essentials #1: 2015 Planning Tools for Creative Entrepreneurs
Business Essentials #2: Your Business Manifesto
Business Essentials #3: Your Action Plan
Business Essentials #4: Content Inspiration
Business Essentials #5: The Importance of Email Marketing
Business Essentials #6: Social Media Audit


 

Content Marketing Social Media workshop Melbourne June 2015 ContentKin Kylie Lewis Belinda Langler

We’d love you to join us in Melbourne for our Content Marketing and Social Media Workshop for Business coming up before the end of the financial year. Get your content marketing planned and your social media on track for a productive, effective and efficient (and fun!) 2015/16.  Spend a day learning, planning, eating tasty treats and making friends with like-minded kin in real life (the best kind of social media there is).

Details are:
Tuesday 23 June 2015
10am – 4.30pm
The Cowork Collective
421 Lygon St, Brunswick East
More info and tickets: contentkinsocial.eventbrite.com 

Social Media and Content Marketing Workshop Course Melbourne June 2015

About the author
Kylie Lewis

Kylie loved school. But in Grade 3 Mr Green wrote on her school report ‘Kylie talks too much in class.’ Implying it was a bad thing! Little did he know this would become her strength and make her a perfect candidate to become an executive coach, digital marketer and personal development advocate. Today, she wholeheartedly embraces her love of a good chat and help brands and the people behind them create their vision, build their foundations, manage their business, embrace social media communities and take care of themselves in the process. She gets immense joy from connecting wholehearted kin together and making new friends. With 18 years of online sales, web project management, digital and content marketing for leading Australian brands behind her, (most recently at the head of digital for kikki.K) she now coaches creative, curious and entrepreneurial businesses interested in starting, evolving or organising their approach to content marketing and social media in a fun, empowering, creative and practical way. www.ofkin.com

1 Comment
  • […] A holistic marketing campaign is the best kind of campaign: a campaign that takes into consideration all communication touch points with your customer. It involves putting together a strategy that integrates all areas of your business, working together to produce a seamless experience for the customer and achieve your campaign objective. If you’d like a little reminder of all the different touch points of a marketing campaign to consider, check out my post on ‘How to plan a campaign’ here. […]

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